An incident progresses through several distinct statuses. Throughout each stage, Phoenix Incidents keeps all stakeholders up to date on the progress toward resolution.
New: The initial state upon creation
Assessing: The team evaluates the incident's scope and impact
Fixing: The team actively works on a resolution
Resolved: The incident has been fixed, and the incident is awaiting RCA completion.
Canceled: We determined the incident was a false alarm
Pending Mitigation: One or more action items are waiting to be completed.
Closed: The final state after RCA completion and all associated action items are addressed
