Overview
Purpose
Standardize root cause identification to identify patterns and trends across incidents. We ship with well thought out thematic root causes that will apply to most situations so you can get up and running as fast as possible.
What It Does
Provides a predefined list of standardized root causes
Enables consistent RCA categorization across teams
Helps identify systemic issues and improvement opportunities
How to configure
Standard Root Causes: Predefined categories like "Infrastructure", "Code Bug", "Configuration Error", etc
Custom Root Causes: Add organization-specific categories
Categorization: Map incidents to standardized root causes during RCA completion
To add a root cause, simply add your new root cause, and click "Add Root Cause"
Benefits
Pattern Recognition: Identify recurring issues across teams and products
Trend Analysis: Track root cause trends over time
Process Improvement: Focus improvement efforts on high-impact root causes
Knowledge Sharing: Standardize terminology across teams
Best Practices
Keep any new causes you add thematic, not specific, this helps when looking for overall trends and can then be turned into actions to reduce future incidents.