# Phoenix Incidents Help Center

> Phoenix Incidents Help Center

## Core Concepts

- [📊 Metrics & Definitions](https://help.phoenixincidents.com/en/articles/15556977-metrics-definitions.md): How Phoenix Incidents measures detection, response, recovery, and uptime, and the timestamps behind each metric.
- [🔄 Lifecycle Report: Where Incident Time Goes](https://help.phoenixincidents.com/en/articles/15952410-lifecycle-report-where-incident-time-goes.md): How the Lifecycle report breaks each incident into five stages, which incidents it includes, and how to read each chart.
- [🚨 Incidents](https://help.phoenixincidents.com/en/articles/12461133-incidents.md): Describes what an Incident is and what it means
- [📝 Root Cause Analysis / Postmortem](https://help.phoenixincidents.com/en/articles/12461960-root-cause-analysis-postmortem.md): What is a Postmortem / Root Cause Analysis \(RCA\)? What is its purpose?

## Getting Started

- [🏎️ Get Started Fast](https://help.phoenixincidents.com/en/articles/12557788-get-started-fast.md): Details on how to speed through initial setup to get started within minutes
- [Configure Changes & Deployments](https://help.phoenixincidents.com/en/articles/15556946-configure-changes-deployments.md): Control which Jira issues appear in the Changes/Deployments picker on incidents and RCAs.
- [💬 Configure Messaging](https://help.phoenixincidents.com/en/articles/12099617-configure-messaging.md): Connect Phoenix Incidents to a messaging system
- [📞 Configure Paging](https://help.phoenixincidents.com/en/articles/12099560-configure-paging.md): Configure Phoenix Incidents to use a paging service
- [🎯 Configure Impacted Products](https://help.phoenixincidents.com/en/articles/12099654-configure-impacted-products.md): How to configure Impacted Products in Phoenix Incidents
- [⏱️ Configure Severity & SLAs](https://help.phoenixincidents.com/en/articles/12099659-configure-severity-slas.md)
- [√ Configure Root Causes](https://help.phoenixincidents.com/en/articles/12099663-configure-root-causes.md)
- [🩺 Health Check](https://help.phoenixincidents.com/en/articles/12099672-health-check.md)

## Root Cause Analysis 

- [RCA \(Root Cause Analysis\) Module](https://help.phoenixincidents.com/en/articles/12099911-rca-root-cause-analysis-module.md)
- [📝 RCA Best Practices](https://help.phoenixincidents.com/en/articles/12099931-rca-best-practices.md): How to best turn failures into learning opportunities

## Incident Management Work-flow

- [Incident Life cycle](https://help.phoenixincidents.com/en/articles/12099567-incident-life-cycle.md)
- [🆕 How to Create an Incident](https://help.phoenixincidents.com/en/articles/12100042-how-to-create-an-incident.md)
- [Action Items: Driving Continuous Improvement](https://help.phoenixincidents.com/en/articles/12100050-action-items-driving-continuous-improvement.md): Phoenix Incidents helps you manage action items with assigned owners, deadlines, and automated tracking to prevent future incidents.
- [Incident Workflow](https://help.phoenixincidents.com/en/articles/12100078-incident-workflow.md)

## Integrations

- [Phoenix Incidents: A Unified Incident Management Platform](https://help.phoenixincidents.com/en/articles/12100066-phoenix-incidents-a-unified-incident-management-platform.md): Phoenix Incidents unifies incident management by centralizing Jira, chat, and paging systems for faster, more confident incident response.

## Reporting

- [Automated Messaging](https://help.phoenixincidents.com/en/articles/12100123-automated-messaging.md)

## Phoenix Alerts

- [🔔 Phoenix Alerts: Overview & Setup](https://help.phoenixincidents.com/en/articles/15556062-phoenix-alerts-overview-setup.md): What Phoenix Alerts is, how its pieces fit together, and how to get set up.
- [Teams](https://help.phoenixincidents.com/en/articles/15556063-teams.md): Create and manage the teams that respond to alerts in Phoenix Alerts.
- [Services](https://help.phoenixincidents.com/en/articles/15556064-services.md): Services represent the systems you monitor and are the target that alerts route to.
- [API Keys](https://help.phoenixincidents.com/en/articles/15556585-api-keys.md): Create, rotate, and revoke the ingestion keys your monitoring tools use to send alerts.
- [Ingesting Alerts from Your Tools](https://help.phoenixincidents.com/en/articles/15556591-ingesting-alerts-from-your-tools.md): Send alerts into Phoenix Alerts from Sentry, Datadog, or any tool via webhook.
- [Escalation Policies](https://help.phoenixincidents.com/en/articles/15556597-escalation-policies.md): Define how and when on-call responders are paged.
- [On-Call Schedules](https://help.phoenixincidents.com/en/articles/15556598-on-call-schedules.md): Build rotations and see who is on call, with overrides.
- [Working with Alerts](https://help.phoenixincidents.com/en/articles/15556601-working-with-alerts.md): View, acknowledge, resolve, and reroute alerts.
- [Alerts Users & Roles](https://help.phoenixincidents.com/en/articles/15556602-alerts-users-roles.md): Manage who can receive alerts and configure Phoenix Alerts.
- [Alerts Settings](https://help.phoenixincidents.com/en/articles/15556603-alerts-settings.md): Set the default paging target and review your Phoenix Alerts configuration.
- [Personal Settings](https://help.phoenixincidents.com/en/articles/15556605-personal-settings.md): Your personal on-call profile: contact methods, notification rules, overrides, and your time zone and teams.
- [Connect Sentry to Phoenix Alerts](https://help.phoenixincidents.com/en/articles/15808434-connect-sentry-to-phoenix-alerts.md): Install and configure the Phoenix Alerts integration for Sentry: page your on-call responders from Sentry issue alerts, with two-way resolve sync.
- [Phoenix Alerts Management API](https://help.phoenixincidents.com/en/articles/16777402-phoenix-alerts-management-api.md): Index of the Phoenix Alerts Management API reference: the ten articles covering authentication, account resources, and sending alerts in.
- [Getting started with the Phoenix Alerts API](https://help.phoenixincidents.com/en/articles/16776309-getting-started-with-the-phoenix-alerts-api.md): Base URL, authentication, and the error format shared by every Management API request.
- [API keys](https://help.phoenixincidents.com/en/articles/16776348-api-keys.md): Create, list, rotate, and revoke API keys, and the difference between ingestion and management keys.
- [Services](https://help.phoenixincidents.com/en/articles/16776332-services.md): Create, update, and delete services, the alert-routing targets that belong to a team.
- [Teams and members](https://help.phoenixincidents.com/en/articles/16776338-teams-and-members.md): Create teams and manage their membership and roles.
- [Users and contact methods](https://help.phoenixincidents.com/en/articles/16776351-users-and-contact-methods.md): Create users, add and verify their contact methods, and list them.
- [Schedules and on-call](https://help.phoenixincidents.com/en/articles/16776355-schedules-and-on-call.md): Set up a team's on-call schedule, see who is on call, and create overrides.
- [Escalation policies](https://help.phoenixincidents.com/en/articles/16776357-escalation-policies.md): Create escalation policies and steps that control who gets paged and when.
- [Maintenance windows](https://help.phoenixincidents.com/en/articles/16776361-maintenance-windows.md): Suppress alert paging for one or more services during planned maintenance.
- [Alerts](https://help.phoenixincidents.com/en/articles/16776363-alerts.md): List, view, acknowledge, resolve, reroute, and escalate alerts, and view their event timeline.
- [Sending alerts](https://help.phoenixincidents.com/en/articles/16776367-sending-alerts.md): Send alerts in from a monitoring tool, deduplicate repeats, and resolve them automatically.