Phoenix Incidents

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Dave Rochwerger

Understand the core concepts of Incident Management

Core Concepts

Jason Standiford

Phoenix Incident Management is a comprehensive incident management solution for Jira that helps teams respond to, track, and learn from incidents. This guide will walk you through configuring each section of the admin interface.

Getting Started

Learn best practices and the mechanics of a great RCA process

Root Cause Analysis 

Understand the work flow and lifecycle of Incidents

Incident Management Work-flow

Learn how to configure supported integrations with Phoenix Incidents

Integrations

Our guide to reporting and how to best leverage your incident data

Reporting

Phoenix Alerts

Find answers and get help from Intercom Support and Community Experts

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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