Overview
Purpose
Configure how your team receives incident notifications and updates.
What It Does
Sends real-time incident notifications to your chat platform
Enables team collaboration during incident response
Provides incident status updates and acknowledgments
Supported Platforms
Slack
How to Configure
Select Chat Provider
1. Select Slack from the radial buttons
Connect to Slack with OAuth
2. Click Connect to Slack
3. Click Continue to launch 3LO connection with Slack
4. Click Allow to enable 3LO with Phoenix Incidents and Slack
5. Once you have authenticated, you will see "Installation Successful". Click close window
Congrats, you have now integrated with Slack!
Channel Mapping
You can change what channels Phoenix Incidents messages are sent to if you don't like the defaults created for you. Use the drop downs to make changes.
Company Incident Comms Channel: This is your primary incident channel where all new incident messages will appear.
Reporting Channel: All automated reporting will show up here
👥 Auto-invite people to every incident
Beyond the people invited for a specific impacted product, you can have a set of people join every incident channel automatically. Use Auto-invite to all incident channels to search for and select the users and Slack user groups (aliases) that should always be added. They are invited to each new incident channel as it is created, which is handy for an on-call lead, a comms person, or a NOC alias.