An escalation policy decides who gets paged, and when, until someone responds. It is a sequence of steps, each with a delay and the people or teams to notify.
📋 What a policy shows
Name – what the policy is called.
Team – the team that owns the policy.
Steps – how many steps the policy has.
Behavior – a summary of whether it repeats (for example "Repeats 2 times" or "No repeats") and whether it auto-resolves (for example "Auto-resolves after 4h" or "Never auto-resolves").
⚙️ Actions
Add policy – pick a team and enter a name.
Open – view or edit the policy.
Edit – change the steps, repeat count, and auto-resolve setting.
Delete – remove the policy.
Set as default – make this the team's default policy.
📌 How policies work
Every team is created with a default policy automatically.
A team must have a default policy to be used as a paging target.
The repeat count controls how many times the step sequence cycles if no one acknowledges.
Auto-resolve, if set, closes the alert after a set number of hours.
Policies can be matched by severity, with the default policy catching anything unmatched.