The Personal Settings page is your personal on-call profile in Phoenix Alerts. It controls how Phoenix Alerts reaches you when you're paged, the order and timing of those notifications, the schedule overrides you've set up, and your time zone and team memberships. It has four tabs: Contact methods, Notification rules, My overrides, and General.
📇 Contact methods
This tab is where you add the email addresses and phone numbers Phoenix Alerts can page you on. Only verified methods receive pages, so a method isn't usable until you've confirmed it.
Verifying a method
Email – we send a 6-digit code to the address. Enter the code to verify it.
Phone – we send a 6-digit code by SMS. If the text doesn't arrive, choose Use voice instead to receive the code in an automated call.
Resending a code has a short cooldown, and there are limits on how many times you can request one in a row. Before adding a phone you'll need to agree to the transactional-SMS consent checkbox.
Managing your methods
A verified method can be marked as your primary method for its channel, or removed. Your Jira account email can't be removed.
You can't add a second unverified method of the same type while one is still pending verification — finish or remove the pending one first.
Test notifications – this button sends a test page to all of your verified methods at once and shows a per-channel success or failure result, so you can confirm everything is reaching you.
🔔 Notification rules
Notification rules define the order and delay in which Phoenix Alerts notifies you across your channels when an alert is directed at you. Rules fire in sequence.
The tab shows your rules read-only as numbered steps, for example "Immediately notify me via email…" followed by "Then after 5 minutes notify me via SMS…". Select Edit to change them.
Editing rules opens a table where each step has:
Wait – Immediately, or after 1, 2, 5, 10, 15, or 30 minutes, or 1 or 2 hours.
Notify by – Email, SMS, or Voice call. Each channel is only available if you have a matching verified contact method, and a rule can't be saved on a channel you haven't verified.
Drag rules to reorder them, use Add rule to add steps (up to 10), and delete steps down to a minimum of one.
When you've just verified a phone but don't yet have a phone rule, a Set up phone notifications helper offers two one-click options — Call first or Text first — with a delay between the two steps.
For how alerts are routed to you in the first place, see Working with Alerts.
🗓️ My overrides
An override is a period when your on-call duty is covered by someone else — or when you're covering for, or skipping ahead of, someone else. This tab manages the overrides that involve you. It's scoped to the teams you belong to and shows only overrides where you're the requester or the replacement.
Each override in the table shows:
Team, When (the date and time range), and Replacement — or a Skip — escalate badge when there's no replacement.
Reason (Vacation, Swap, Unavailable, or Other), Created by, and Actions.
Select Add override (you'll first pick a team if you're on more than one) to set a start and end, choose a replacement — or leave it empty to escalate past you — and pick a reason. Use the row actions to edit an existing override.
To see the rotations these overrides apply to, see On-call schedules.
⚙️ General
The General tab holds two things:
Time zone – a dropdown of time zones used to display alert timestamps and on-call schedules. Your choice saves immediately.
Phoenix Alert Teams – a read-only list of the teams you belong to, showing each team's name and key. You can't change your memberships here.