A team is the group of people who respond to alerts together. Teams are the foundation of Phoenix Alerts: a team owns its services, its escalation policies, and its on-call schedule.
👥 What's on a team
Each team has:
A name and a key, a short URL-safe identifier generated from the name.
Members – the people on the team.
Escalation policies, including a default policy that is created automatically with the team.
Services – the systems the team is responsible for.
➕ Creating a team
Select Add team, give it a name, and save. Phoenix Alerts generates the key and creates a default escalation policy for you, so the team can start receiving pages right away.
🛠️ Managing a team
Open a team to manage its members, schedule, and policies. From the Teams list you can:
Rename a team. The name is editable inline.
Open a team to view its members, services, and policies.
Delete a team.
A team can only be deleted once it has no members, so remove everyone from the team first.
🎯 Teams as paging targets
A team can be paged directly. When it is, Phoenix Alerts uses the team's default escalation policy to decide who to notify. This is why every team needs a default policy, and why one is created for you automatically.