The Users tab is where you manage who can receive alerts and configure Phoenix Alerts. It lists each user's Display name, Email (verified, unverified, or missing), Phone (same), and Role.
🔑 Roles
Owner – full access. Owners manage teams, services, policies, users, API keys, and the default paging target.
Member – can acknowledge and resolve alerts and view schedules, but cannot change configuration.
⚙️ Actions
Add user – add someone by their Jira account.
Edit – change name, email, role, and timezone.
Delete – deactivates the user.
Promote to Owner / Demote to Member – change a user's role.
📌 Rules
The person who installs the app is the first Owner.
There must always be at least one Owner.
To receive pages, a user needs a verified contact method. Email is verified before use, and phone is verified by SMS.
📖 Terminology
User – a person in Phoenix Alerts.
Owner – a user with full access.
Member – a user who can respond to alerts but not change configuration.
Contact method – an email or phone used to page a user.